Crisis Intervention

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When Your Loved One is Experiencing a Mental Health Crisis…

What is a MENTAL HEALTH CRISIS?  Endangerment to yourself or others or imminent distress.

If you are in Crisis and need immediate assistance, Call 911

Use this 911 Checklist to assist you in making your call. Ask for the Crisis Intervention Team or request an officer trained in handling mental health cases.

If you are in Crisis, but it is not an immediate threat or emergency…

Austin Travis County Integral Care (ATCIC) Crisis Hotline 512-472-HELP (4357)

The Crisis Hotline provides 24/7 access to qualified crisis staff. Hotline callers receive immediate assessments, crisis intervention services (if needed) and referral to additional community resources.

Austin Travis County Integral Care (ATCIC) Mobile Crisis Outreach Team (MCOT)

Composed of medical and mental health professionals, MCOT responds immediately on-site where a psychiatric crisis is occurring. MCOT is available 24/7 and responds to calls from the home, school, street or clinic.  Call the Crisis Hotline at 512-472-HELP (4357) and an MCOT member or members will be dispatched to the scene of a crisis, no matter where it occurs.

Austin Travis County Integral Care (ATCIC) Psychiatric Emergency Services (PES)

PES is a walk-in psychiatric emergency service clinic staffed by licensed clinicians, psychiatrists, nurses, and qualified mental health professionals. PES provides psychiatric assessment, crisis intervention, linkage with resources, and physician services to children/youth and adults experiencing psychiatric distress.    

Monday-Friday 8 a.m. to 10 p.m. & Saturday-Sunday 10 p.m. to 8 p.m.
Nadine L. Jay Building
56 East Ave. Austin, TX 78701 (Take Capital Metro Transit Bus Routes 17, 21 or 22)

Additional Resources in Travis County

Travis County Crisis Intervention Team (CIT)

The Travis County Sheriff’s Office (TSCO) Crisis Intervention Team (CIT) is a group who is specifically trained to respond to persons experiencing a mental health crisis.  Often they will coordinate services and support with the ATCIC Mobile Crisis Outreach Team (MCOT). The Crisis intervention team has two primary purposes:

  • Responding to emergency calls involving mental health consumers in a mental crisis
  • Diverting consumers from the criminal justice system and connecting them with mental health services.

 Seton Psychiatric Emergency Department at Brackenridge

24/7 Emergency Room Services at 601 E 15th Street Austin, TX 78701

Youth Helpline-Lifeworks Austin

Answered Monday-Thursday 8:30 a.m.-8:00 p.m., Friday 8:30-8:00 p.m.
If you are a youth in crisis or a parent of a youth under the age of 18 the STAR Program be able to assist you.

United Way Information on Health and Human Services

Call 211

Outside of Travis County

Bluebonnet Trail Community Services (Bastrop, Burnet, Caldwell, Fayette, Gonzales, Guadalupe, Lee, Williamson Counties)

24-hour Crisis Hotline — 1-800-841-1255
1009 N Georgetown Street Round Rock, TX  78664

Williamson County Crisis Intervention Team (CIT)

Monday – Friday 8:00am to 5:00pm – contact numbers are:

  • Robert Gremillion –512-943-1650
  • Frank Saenz –512-943-1650
  • Captain Mike Gleason  –512-943-5270
  • After Hours – 512-864-8282

Williamson County Mobile Crisis Outreach Team


Camino Real Community Services (Atascosa, Wilson Counties)

Crisis Hotline:  800-543-5750

Center for Health Care Services (Bexar County)

Crisis Hotline: 800-316-9241

Central Counties Services (Bell, Lampasas, Milam Counties)

Crisis Hotline:  800-888-4046

Hill Country Mental Health and Developmental Disabilities Center (Bandera, Blanco, Comal, Gillespie, Hays, Kendall, Kerr, Llano, Medina Counties)


Scheib Mental Health Center (San Marcos, Hays County)

Monday-Friday 8:00-5:00 p.m.
Crisis Hotline 877-466-0660 (Will conduct a mental health screening and provide referrals to counseling, Mobile Crisis Outreach Team for Hill Country MHDD, etc.)

Other Useful Information

CRISIS CHAT Lifeline Crisis Chat is a service of the National Suicide Prevention Lifeline in partnership with CONTACT USA.  It is the first service of its kind where crisis centers across the United States have joined together to form one national chat network that can provide online emotional support, crisis intervention, and suicide prevention services. The chat specialists are here to listen and support you through whatever difficult times you may be facing.

NAMI AUSTIN – No-cost classes, support group programs  and programs for people affected by mental illness and their loved ones as well as education and training for schools, workplaces, faith communities and neighborhoods. 512-420-9810

Stop Bullying – Bullying can affect you in many ways. You may lose sleep or feel sick. You may want to skip school. You may even be thinking about suicide. If you are feeling hopeless or helpless or know someone that is, please call the LIFELINE at 1-800-273-TALK (8255)

Autism Speaks Crisis Intervention Resources  – Autism Speaks has put together resources to help members of the autism community – individuals with autism, families, friends and caregivers –with accessing support and resources needed to manage a crisis situation.  You will also find tools that can help you learn about and access ongoing autism services, treatments and interventions.

Autism and Mental Health Issues – Center for Autism and Related Disabilities (CARD) guidebook on mental health issues affecting individuals with Autism Spectrum Disorder; developed by University of South Florida
In Florida: 1-800-333-4530 or 813-974-2532